AA

American Airlines

Grade: B  ·  3 regions served
Caribbean & Pacific Europe North America
7.0
out of 10
Score breakdown
Safety record 30% 8.2
IATA audits, incident rate, accident history
Employee reviews 15% 5.8
Glassdoor, Indeed, union satisfaction surveys
Customer reviews 25% 6.5
JD Power, TripAdvisor, Skytrax ratings
On-time performance 20% 7.0
BTS monthly on-time arrival data
Value / cost 10% 6.5
Fare vs competitor average on shared routes
At a glance
8.2
Safety record
5.8
Employee reviews
6.5
Customer reviews
7.0
On-time performance
6.5
Value / cost
B
Overall grade
Passenger comments

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