JL
Japan Airlines
Grade: A– · 1 region served
Middle East & Asia
8.5
out of 10
Score breakdown
Safety record 30%
9.1
IATA audits, incident rate, accident history
Employee reviews 15%
8.3
Glassdoor, Indeed, union satisfaction surveys
Customer reviews 25%
8.9
JD Power, TripAdvisor, Skytrax ratings
On-time performance 20%
8.8
BTS monthly on-time arrival data
Value / cost 10%
5.2
Fare vs competitor average on shared routes
At a glance
9.1
Safety record
8.3
Employee reviews
8.9
Customer reviews
8.8
On-time performance
5.2
Value / cost
A–
Overall grade
Recent stories
Tropical storm Jangmi hits Southwestern Japan: Injures 9 in Japan, people urged to evacuate, leav…
Tropical storm Jangmi injures 9 in Japan, thousands without power
Tropical storm Jangmi injures 9 in Japan, thousands without power
Six Injured When Smaller Jet Hit Invisible Turbulence From An Emirates A380 Flying 9 Miles Ahead
More Travel Disruptions Expected as Typhoon No. 6 Moves Toward Mainland Japan
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