WN

Southwest Airlines

Grade: A–  ·  1 region served
North America
8.1
out of 10
Score breakdown
Safety record 30% 8.6
IATA audits, incident rate, accident history
Employee reviews 15% 8.9
Glassdoor, Indeed, union satisfaction surveys
Customer reviews 25% 7.6
JD Power, TripAdvisor, Skytrax ratings
On-time performance 20% 7.2
BTS monthly on-time arrival data
Value / cost 10% 8.8
Fare vs competitor average on shared routes
At a glance
8.6
Safety record
8.9
Employee reviews
7.6
Customer reviews
7.2
On-time performance
8.8
Value / cost
A–
Overall grade
Passenger comments

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