UA

United Airlines

Grade: B  ·  1 region served
North America
7.4
out of 10
Score breakdown
Safety record 30% 8.4
IATA audits, incident rate, accident history
Employee reviews 15% 6.5
Glassdoor, Indeed, union satisfaction surveys
Customer reviews 25% 6.9
JD Power, TripAdvisor, Skytrax ratings
On-time performance 20% 7.8
BTS monthly on-time arrival data
Value / cost 10% 6.0
Fare vs competitor average on shared routes
At a glance
8.4
Safety record
6.5
Employee reviews
6.9
Customer reviews
7.8
On-time performance
6.0
Value / cost
B
Overall grade
Passenger comments

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